This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and how we handle your information.

Information We Collect and Why

When you create an account with us, we collect personal information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet the obligations placed on us by our licensing authority, the Anjouan Gaming Authority. During transaction processing, we may also collect billing information and records of your payment method — for example, whether you pay via VISA, Mastercard, Skrill, NETELLER, Bank Transfer, or a supported cryptocurrency. We do not collect more information than is reasonably required to operate your account and fulfil our regulatory duties.

We also gather technical data as you interact with our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this data to maintain the security, stability, and functionality of the platform — for example, to detect unusual login activity or prevent fraudulent access to your account. Cookies are used to remember your session preferences and to ensure the platform performs correctly during your visit. You may adjust your browser settings to limit cookies, though doing so may affect how certain features function.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who have a genuine operational need to access your data are permitted to do so, and all such access is logged and monitored.

We do not sell your personal data to third parties. However, there are limited circumstances in which your data may be shared externally. These include sharing with payment gateways and identity verification services that help us process transactions and confirm your identity, and disclosure to regulatory or law enforcement authorities where we are legally required to comply. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where there is no overriding legal obligation for us to retain it. To exercise any of these rights, please contact us through our customer support channel. We will respond to your request within a reasonable timeframe and will confirm the steps taken.

Following account closure or a period of inactivity, we retain your data for as long as required by our licensing conditions and applicable financial regulations. Once that retention period has passed, your data is securely deleted or anonymised. If we make any significant changes to this Privacy Policy, we will notify you by posting an updated version on this page with a revised effective date, so you are always aware of how your information is being handled.